Frequently Asked Questions
Q: Which guitar strings do you use?
A: Typically we use precision wound strings which are nickel wrap steel plated wire; Ernie Ball strings produce legendary tone and are used by legendary players. Strings range from 9.5-52 Gauge depending on the jewellery item.
Q: How are the guitar strings cleaned and treated before you make the jewellery?
A: After we receive the strings (guitar/violin or similar) they are cleaned with ghs fast fret string cleaner and lubricant using a cleaning cloth. They are then sprayed using a crystal clear protective coat sealant, protectant and enhancer for a long lasting professional finish.
Q: How to look after my pendants or earrings?
A: Although every care has been taken to clean and treat our metals, we recommend that you avoid getting your products wet. They are not waterproof. This will reduce the risk of your product tarnishing over time. When you are not wearing your jewellery store them in a safe, clean and dry location. Occasionally adding oil to the string parts of the jewellery (typically known as string lubricant or string conditioner or string protector) can be applied using a cloth to help reduce rust and corrosion.
Q: Do you do gift wrapping?
A: All my products come in their own draw string cotton bag, finished with our hand poured and hand stamped design logo. If you require additional gift wrapping please add this separately to your basket. The additional gift wrap includes a hand written note to your loved one. Please see pictures for a visual experience.
Q: Can I write a personalised message if my purchase is a gift for a loved one?
A: Yes, if you choose the additional gift wrapping option, your personal message will be hand written inside a sealed envelope, delivered with your wrapped item. Please see pictures for a visual experience.
Q: Can I personalise my product?
A: If you are unable to find a ready-made product that suits your taste please contact me on my instant chat or message. We will be happy to discuss if we can meet your preferences. Please note that personalised products are not eligible for a refund. Personalised products typically take 5 working days to make, so please bear this in mind when ordering your product.
Q: Can a product be made from my own guitar / violin / similar strings?
A: At the moment this adventure is on hold. Please watch this space for some information at hopefully we will be able to offer you this service in the near future. Please note, strings will need to be in good condition and rust free to be considered for this personalised service.